Ratings & Reviews

Overall Rating

3(8 reviews)50% of customers recommend this property

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Resident Reviews

Okaysubmitted by Lydia G. - |Recommended: YesNot the best. not the worst.
response from property -Hi Lydia, thank you for taking the time to submit a review. I would love to speak to you about the experience you had at The Commons and hear from you, your thoughts on how we can approve. Please feel free to contact me at any time. Thank you, Marie Diaz, Community Manager
Good location and that's about itsubmitted by Aspen J. - |Recommended: NoLeah Ott was an awful manager with awful customer service. The phones hardly ever get answered and I am constantly sent to voicemail. The office always closes early with no warning. There is somehow always a trash buildup in front of my apartment that is not mine or my roommates and no one picks it up until I put in a maintenance request. I have been accused of things without evidence based on hearsay and gotten almost evicted for things I never did. The professionalism here is shoddy at best besides the twins that work in the office, they have always been helpful.
response from property -Hi Aspen, thank you for taking the time to submit a review. I am so sorry that your experience at The Commons was not a very positive one. I assure you that great Customer Service is what we strive for. As the new manager, I will do everything that I can to make the residents feel at home. The twins are amazing and we thank you so much for your positive feedback about them. If you would like to discuss anything in detail, please feel free to contact me at any time. Thank you, Marie Diaz, Community Manager
Not the bestsubmitted by Isaac L. - |Recommended: NoManagement was very disorganized. Wifi was shut off total of seven times for no reason.
response from property -Hi Isaac, I am sorry to hear that your experience at The Commons was not what you expected. I would love to hear from you and find out what your thoughts are in regards to how we might be able to make things a better experience for everyone. If you would like to discuss anything in detail, please contact me at any time and I would love to speak to you. Thank you, Marie Diaz, Community Manager.
Cozy and cleansubmitted by Louie G. - |Recommended: YesThe Commons is located near the NAU campus which makes it convenient for students to have a perfect place to live while still having that feeling of almost living on campus.
Not great, wont be backsubmitted by Rafael A. - |Recommended: NoIt's just not a good place to live. Was an overall bad experience.
response from property -Hi Rafael, thank you for taking the time to post a review. I apologize that you did not have a good experience at The Commons. I would love to discuss your concerns if you would be able to come into the office and see me. Thank you, Marie Diaz Community Manager Commons at Sawmill
Management is horrible and completely untrustworthysubmitted by Katelyn B. - |Recommended: NoThe apartments themselves are lovely, but I would advise that you get EVERYTHING leasing agents tell you in writing as well as print everything out. They have refused to show me my renewed lease for about 3 months and on top of it has made it extremely difficult for me to find someone to take over my lease. I have never had such an awful experience.
response from property -Hi Katelyn, thank you for your review. As we discussed in the office a few weeks ago, to sell your lease, you would not give the new resident your personal lease. They would receive one of their own. We have explained that because we switched management companies, we are still in the process of having all previous leases and ledgers transferred into our current systems. Anyone who wants to buy your lease can come into the office and speak directly to me, and I can let them know what their fees would be. We would be more than happy to give you a copy of your lease when we receive it in our system which could be anytime between now and the 9th. Thank you, Marie Diaz Community Manager
Its coolsubmitted by Amy B. - |Recommended: Yesgreat location
response from property -Hi Amy, thank you for the positive review! Commons is in a fantastic location which is convenient for all of our residents. We hope that you have had a great experience with us! Marie Diaz Community Manager
It's mediocre. submitted by Stephanie L. - |Recommended: YesIf you live here, you pay for parking really . There isn't any other amenities besides what is in your own apartment. The clubhouse is taking forever to be constructed. You're simply paying for the proximity of the location to NAU. Pet friendly. The lofted bedroom sucks to live in, as your roommates could and probably will turn on the tv, which will echo into the room. The structural integrity of my bedroom is slightly compromised, as the ceiling and the wall attached to it crack and recede in the winter and then expands in the summer. The building likes to squeak and crack a lot I can hear it every day at random times . The stairs always creaks.
response from property -Hi Stephanie, thank you for you review. We appreciate the feedback and apologize that you experience in your home isn't what you would have liked. Please let us know if there is anything we can do to help make it better for you. Thank you, Marie Diaz Community Manager Commons at Sawmill

The views and opinions expressed herein are solely those of the original authors and other contributors. These views do not reflect the views of Commons at Sawmill, its owners, managers, agents, employees or content providers. No representation or warranty, express or implied, is made or given by Commons at Sawmill, its owners, managers, agents, employees or content providers regarding safety, accuracy, completeness or suitability of the information or material expressed herein for any particular purpose